How to Cope With Difficult Volunteers and Situations

How to Cope With Difficult Volunteers & Situations (2 days)

Even with the best management systems in place, some volunteers can seem determined to make your life difficult!

Discover ideas and develop the skills and strategies for managing these volunteers.

Give and receive practical advice and support from fellow professionals on the real-life issues that you are dealing with.

"What's in it for me?"

Discover how self esteem affects behaviour
Practice in giving feedback assertively
Understand conflict management styles and identify your own
Address current problem situations in a supportive environment

Relates to Key Areas A, B, C, D, E & F of the National Occupational Standards in Managing Volunteers. Click here to download a pdf detailing how each of our courses / modules relate to the NOS.

"I just wanted to say how valuable the training was. It was really good to know that we were all in the same boat and to share the difficulties we had together. Listening to how others would deal with a real life situation of ours helped me to see things from another angle.
I hadn't expected it to be a course where we looked at how we react to things and how that can be the best place to start when looking at an issue with volunteers, it has really opened my eyes. It was fantastic to hear that it was ok to say no; working in the voluntary sector I think it is something we find hard to do and we tend to want people to like us so try to be nice. Sharing this with others was great and it was 2 days well spent.
The overall gain for me was that it was really good to have a professional environment where you could discuss what is happening in your workplace, get practical feedback without having to be accountable for how you felt and wanted to deal with certain situations. It was a safe environment to try out the techniques we talked about over the 2 days.
Thank you and I hope to get the opportunity to be on a further training course at some point (when the budget allows!)"
Julie Sobell
VCS Mentoring project

"The course was of huge benefit to me! I was able to implement things I had learnt as soon as I returned to work and felt so much more confident and assertive in the issues I currently have to deal with.... For me, it went at the right pace, covered topics I needed to learn about concisely and crossed referenced to my role well. All with a very patient, clear and knowledgeable trainer! Many thanks"
Rachel Holmes
Volunteer Services Manager
Naomi House Children’s Hospice

How to Cope With Difficult Volunteers & Situations (2 days)

2008 Volunteer Management Professional Training Programme